Returns and Refund Policy
Thank you for shopping at Creator Handicrafts.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
Wrong Item / Damaged Product/ Incorrect Size/Incomplete Product:
If your goods are damaged or one of any above condition, we would be happy to give you the following alternative:
- Replacement with the right product.
- Exchange the product for an alternative of your choice of equal value.
- Refund of the full amount paid by you.
In the above case, contact must be made within 48 hours of receipt of the products by email firstname.lastname@example.org notifying us of any damage to the product with pics of the product received. We will schedule return pick up for the product. Upon return, the article will undergo a quality check to ensure the quality problem is found to be our responsibility rather than misuse or abuse of the product outside of our control. Once the returned product passes the quality check to ensure it is unused and in its original packaging stage, Replacement item will be processed.
We ensure only the best quality reaches to our customers as each product goes through a well-defined quality check process. However, these being art products, please note that there may be slight variation in looks and finish. The colors shown on the website are close the real color of the product to the extent possible. However, depending upon your display screen, the colors may vary slightly.
Didn’t Like the product or quality / Size not as per requirement / Changed my mind / Don’t need anymore:
However, if you are still not satisfied with your purchase you can return it within 3 days of delivery. Please mail us with the details within this 3 day period. We will schedule a return pick up for the product. Upon return, the article will undergo a quality check to ensure there is no misuse or abuse of the product outside of our control. Once the returned product passes the quality check to ensure it is unused and in its original packaging stage, an exchange/refund will be dispatched. For this 20% of the order value will be deducted in case of refund as return shipping of the product. Also if you wish to exchange the item the return cost will be on your own expenses.
For any refund for prepaid orders we reverse the transaction you made and for COD orders you will have to share the account details so that refunds can be processed. Applicable COD charges are non-refundable and only product charges are refunded. Refund can take up to 5-7 working days to reflect in your account depending on your bank. Please ensure that the products are not used, altered, washed, soiled or damaged in any way. Return all original tags and accessories. Branded packaging should be returned in its original condition.
Conditions for Return
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 3 days.
- After 3 Days No request will be taken for replacement
- The Goods must be in the original condition.
Returns and Refunds For Furniture
We are committed to ensuring that your products reach you safely and securely. However, in the rare event that you have received a damaged product, We Will provide replacement only, no refunds and returns are offered on furniture products.
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: email@example.com